Online Terms and Conditions
Dear user, Please carefully read the following for the best use of products before ordering and purchasing.
Please note that registration, entry and registration of the order means that the user is aware of and accepts the terms and conditions of use of the Internet store service.
Intellectual property rights
All materials on the site and any services and products are considered as part of the property and assets of this store and the right to use and publish all the materials contained in the monopoly of this site.
Any use of images and copying of products without permission is subject to legal prosecution
Observing consumer rights
All our efforts and our partners in the store are to reach the final consumers with the lowest price and the best quality. Satisfaction of customers and consumers is one of our priorities for maintaining credit over the years.
Due to the fact that the Internet sales service in Iran is new, confidence, customer satisfaction and customer satisfaction in the purchase of the Internet has always been the priorities of our store. In this regard, we strive to make every order in desirable and anticipated conditions. To reach the customer. However, after the purchase, respectable customers may encounter issues that, in such cases, are considered as services in the after-sales service.
Guaranteed 7-day return of purchased goods
All products that are physically fit to the consumer have a physical and physical guarantee, and are not subject to 2-day test and return periods.
It should be noted that the items ordered as a gift from the store with the order and sent in the sales invoice for zero Rials are not subject to 3-day warranty replacement.
If the purchased item has technical defects or defects, the buyer will have to file a technical problem or technical problem for up to 5 business days after receiving the goods.In order to use the 7-day return guarantee, you will need to keep the box and the packing of the goods delivered by the end of 7 days.
Return of goods and products of the store in the package sent for use of the 7-day guarantee is required.
Any corrugation, tearing and tampering of packed goods from the store will eliminate the 7-day return guarantee.
Due to the fact that the receipt of goods from the carrier company indicates that it is correct, any technical and apparent forms (fractures, lines and scratches, etc. on the body of the goods and decorative parts) caused by incorrect use of the products to be submitted This warranty does not cover this.If the purchased item in terms of specifications or physical appearance conflicts with the information on the website, it must be informed at least 12 hours after the receipt of the goods to the site support unit via telephone, email or on-call information.
If the conflict is visible without the use of the goods, such as the color or specifications on the package, the goods must be in their original condition and not used.
If it is possible to diagnose the discrepancy without opening the packaging, it is possible to address the customer"s request if the goods are not removed from the original packaging.
If it is possible to diagnose the discrepancy only by opening the package, it is necessary to keep the carton and the main box of the products shipped and to avoid being discarded.
Cancel purchase
Due to the fact that buying from the site and ordering your order costs and requires time, please make sure that you carefully purchase and order your order.
However, if you have been discontinued after ordering your order, you should notify the site support as soon as possible if the order has not yet been submitted.
If you discontinue your purchase after receiving the purchased item, you must give notice of the withdrawal to the site support at most up to 7 business days. In this case, the return of the goods after the confirmation of the site support, it is only possible if it is in its original condition (seal), not used, and be accompanied with all the essentials and associated items. Also, if the goods are sold with the gift, the return of the gift is also required.Please note that any change in the initial condition of the goods, even in the packaging, will eliminate the possibility of using this service.
Also, in case of cancellation of the purchase, the delivery of the goods will be the responsibility of the customer.
Shipping of goods
Due to the insurance of premium products and the use of safe and standard packaging of all items, the delivery to any of the shipping companies valid for the user"s choice and the bill of lading clearance means that the occurrence of any incident during carriage And the delivery is the responsibility of the shipping company, and the store will only compensate for the damage if the carrier confirms the order and facilitates follow-up.
Damage must be reported to the site"s support within 12 hours of receipt of the goods.It is necessary to keep the carton and the main box of products and avoid disposing of it. Use of this service is only possible if the item is returned to the store in its carton or box. Tagging or writing the description, address, or any other item on the carton or the main box of the goods, or tearing and tampering it will eliminate the possibility of using the return guarantee.
The damaged product and all its accessories and accessories must be sent to the site support in the same manner as the customer has delivered, along with the formal statement of the carrier company and the purchase invoice.If the damage is visible at the moment, the customer may refuse delivery of the item to be returned for review and retransmission.
Products shipped with insurance through the post company, after ensuring that the goods are healthy enough, the customer can receive the goods; in the event of injury, the customer can refrain from delivering the item to be returned for review and resubmitting. To be
The receipt of goods from the carrier of the goods indicates the authenticity of the goods when they are sent, in this case incorrect use of goods after delivery of goods such as transportation and transfer, installation and maintenance, maintenance and use of non-differentiated products are not covered by this guarantee. .
privacy
All our efforts and our partners in the store are to reach the final consumers with the lowest price and the best quality.
The store, while respecting the privacy of its users, requests users to purchase, comment, or use some of the features of the website to provide customers with reliable and reliable services. For processing and sending orders, information such as address, telephone number and email is required, and since all activities of the store are legal and based on the rules of electronic commerce and during the procurement process, the official invoice is issued, hence importInformation such as name and national code is required for real people or economic code and national ID for organizational purchases. Customers can enter the name, address, and telephone of someone else for order delivery, and the store will only use this information to send the same order.
Also, the store may use some information to communicate with its customers, store content optimization, and marketing research, and send it to members of the web site for email or newsletters to inform events and news, special services or promotions. If users do not want to receive such emails and SMSs, they can cancel the subscription to the newsletter in their profile.The store may edit critiques and comments posted by users in accordance with the rules of the website. Also, if the comment or message sent by the user is subject to criminal evidence, the store may use the information recorded for legal follow-up.
Password maintenance is a responsibility of users, and users should not disclose it to someone else to prevent any possible exploitation. The personal identity shop confidans users and does not transfer their personal information to any other person or organization, unless it is legally required to provide the competent authorities.If you do not want to receive emails and newsletters, you can click on the "Cancel membership" link at the bottom of the email page.
The store uses all its power to protect and maintain the privacy and privacy of its users, and hopes to provide a safe, convenient and enjoyable experience for all users.
If you have any questions, please contact us by contacting us.
The cost of returning goods
If the technical objection, the technical or physical inconsistency or apparent damage, is confirmed by the site"s support, the charges are for the store.
To pay a mailing cost to the customer"s account, the postal receipt with the seal of the post company must be sent to the college with the goods.
In case of withdrawal from the purchase, or failure to confirm the objection or objection by the sponsor of the site, the cost of sending and receiving the goods will be borne by the customer.
Pre-manufactured goods
Some handicrafts are available in order of production, due to their exquisite nature and the nature of their time. Please check the availability status and pre-order of the selected item at the time of your order.
If the item is available in advance, after receipt of the goods and according to the type of goods purchased in the period of 10 to 15 days, your order will be ready.
In rare cases, it will be coordinated with you if the custom product requires a period of more than one month.